We do have a money back guarantee for all of our plans. Our full money back guarantee gives you peace of mind that our services will meet the expectations set out. To the maximum extent applicable under national law and without affecting your rights as a consumer, the money back guarantee is your sole and exclusive remedy should our services fail to meet the expectations set out.
The following conditions apply to our money back guarantee:
- Service termination requests must be emailed through the application form;
- Initial orders for NIE numbers are covered within thirty days from the day we receive the email if we contact you and we receive active reply of any questions we may need answering from you;
- Renewal orders are also covered;
Public Notary fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion;
- Issues with your Public Notary are not covered by the money back guarantee;
The guarantee does not apply to termination due to latency at the police departament.